The NSW Digital Driver Licence is the digital version of the NSW Driver Licence available through the Service NSW app.
It can be accepted wherever a plastic driver licence can be used in NSW and is broadly accepted interstate.
As a licence checker, you'll get real-time customer information, such as change of address updates, and if you require extra reassurance beyond a visual check, you can easily scan the digital driver licence via the verification feature in the free Service NSW app.
Drivers can use their NSW Digital Driver Licence when they need to demonstrate that they hold a valid driver licence, or to prove their identity or age.
More industries and businesses can now accept the NSW Digital Driver Licence as evidence of permission to drive, proof of age and identity.
The following types of businesses are able to accept the digital driver licence:
Licence checkers must refer to the resource materials to ensure they know how to accurately check a digital driver licence.
Members, guests and visitors can use the digital driver licence to sign in to selected registered clubs by scanning the venue’s QR code upon entry. Please speak to your club software vendor to begin accepting the digital driver licence at your club.
All licence checkers need to know how to identify a NSW Digital Driver Licence before starting to accept it. It contains multiple features which confirm it is authentic and current, reducing the risk of identity fraud.
Licence holders can choose to display their Digital Driver Licence in the default light mode or optional dark mode. Dark mode is commonly used at night or in low-light environments to reduce eye strain and make it easier to view a screen.
Refer to How to check the NSW Digital Driver Licence – PDF for all licence statuses, including under 18, suspended and expired.
Checkers have 2 options to verify a NSW Digital Driver Licence:
Avoid handling a customer’s phone. If you have difficulty viewing or scanning, ask the customer to adjust the phone to make checking easier.
If you're having an issue verifying the authenticity of the digital driver licence, ask for the plastic card or follow your organisation's procedures.
If you need a copy of a holder’s licence, request the plastic driver licence and follow your existing process to take a copy. Accepting a screenshot or copy of the NSW Digital Driver Licence is not recommended.
The Digital Driver Licence contains multiple features which confirm it is authentic and current, therefore reducing the risk of identity fraud. Licence holders can choose to display their Digital Driver Licence in the default light mode or optional dark mode. To ensure you are viewing the most current licence information, ask the customer to swipe down to refresh their licence.
Dark mode is commonly used at night or in low-light environments to reduce eye strain and make it easier to view a screen. This option ensures checkers can quickly and safely conduct visual checks whilst scanning QR codes on NSW digital licences.
The Digital Driver Licence contains multiple features which confirm it’s authentic and current, therefore reducing the risk of identity fraud.
Before we go through the features, it is important for you to remember to avoid touching the customer’s phone.
If you are having difficulties viewing the licence, ask your customer to adjust their phone accordingly.
Now let’s go through the features.
Does the NSW Government logo animate?
Look out for the “last refreshed date and time”. Check the last refreshed date and time by asking the customer to swipe down on the licence.
Look for a licence status banner at the top of the licence. The licence status banner will remain fixed at the top of the screen, even when scrolling.
The QR code is used for scanning, it expires and reloads.
When the phone is tilted, you should see the Waratah hologram move.
You may have to ask the customer to scroll down for their address.
Check the watermark matches the licence photo.
When the phone is flipped, the Digital Driver Licence should adjust to a horizontal view. Note: a customer may have locked their smartphone’s orientation.
If you’re unsure even after a quick look, check the last refreshed time by asking the customer to swipe down on the licence.
If you’re still unsure after a visual check, follow your industry or organisational protocol.
How to verify the Digital Driver Licence.
Step 1: Open the Service NSW app on your smartphone.
Step 2: Tap ‘Verify a Digital Driver Licence’ from the homepage. The first time you select this option, the app will ask you to access your camera, tap ‘OK’ or ‘allow’.
Step 3: The app uses the device camera, focus the camera on the Digital Driver Licence QR code to scan.
Step 4: Avoid touching the customers’ phone. If you’re still having difficulties scanning the licence, ask your customer to adjust their phone accordingly.
The scanner will verify the QR code token and provide a result.
If the QR code is verified:
If the QR code cannot be verified, ask for the plastic card or follow your organisational protocol when you see this screen (screen reads: "Licence cannot be verified").
If the result states “QR code expired”, ask your customer to refresh the licence and try again. Note: Digital Driver Licence QR codes reload after a period of time.
Tap your screen to scan again.
If you’re still unsure after a visual check, follow your industry or organisational protocol.
If you have any questions, feedback or would like to discuss the NSW Digital Driver Licence further, please contact us.
